Privacy Policy

Purpose and scope of collection
The main data collection on the website texo.com.vn includes: name, email, phone, customer address,…. This is the information that texo.com.vn needs customers to provide mandatory when registering to use the service and for texo.com.vn to contact and confirm when customers need support and advice. on the website to ensure the interests of consumers.

Customers will be solely responsible for the security and storage of all service use activities at their email boxes. In addition, customers are responsible for promptly informing webiste texo.com.vn about unauthorized use, abuse, breach of security, keeping contact information for third parties for measures. suitable solution.

Scope of information use
The Company uses user-provided information to:

Provide services to buyers;
Delivery to the address provided by the buyer
Send marketing and promotional emails about the goods we sell;
Send new notices about new product models as well as new activities to customers of website texo.com.vn;
Contact and deal with customers in special cases;
Do not use customer’s personal information other than for confirmation and contact purposes related to transactions at texo.com.vn;
At the request of a judicial authority, including: Procuracy, court, investigation police agency related to certain legal violations of customers.
Information storage time
Personal data of users will be stored during the cooperation between texo.com.vn and customers. The data is only destroyed when the customer completely terminates the transaction activities with texo.com.vn and there is a request to cancel the saving of contact information from the customer.

In case the user wants to delete all information about the account, please contact us at the address in item d.

Persons or entities that may have access to personal information:
Subjects who have access to personal information of customers/members fall into one of the following cases:

○ Contracted partners to perform a part of services provided by Texo Consulting and Investment Joint Stock Company. These partners will receive information according to the contractual agreement (maybe part or all of the information depending on the terms of the contract) to assist users in using the services provided by the Company.

○ State agencies when requesting the Company to provide user information to serve the investigation process.

Address of the unit that collects and manages personal information
Texo Consulting and Investment Joint Stock Company
Address: 6th Floor Lac Hong Building, Lane 27 Le Van Luong, Nhan Chinh, Thanh Xuan, Hanoi
Email: texo@texo.com.vn – Hotline: 024.35742.183
If you believe that we have provided your information to a third party without your consent, you have the right to complain to us at the address above. Our company is obliged to resolve issues related to the security of customer information when considering the evidence provided by the user is well-founded.

Means and tools for users to access and correct their personal data.
Customers have the right to self-check, update, adjust or cancel their personal information by sending the information to be corrected to email: texo@texo.com.vn

We will provide technical support to users to correct information if we receive a request from the user.

Committed to protecting customer’s personal information
– Customer’s personal information on texo.com.vn is committed to absolute confidentiality by texo.com.vn in accordance with texo.com.vn’s personal information protection policy. The collection and use of information of each customer is done only with the consent of that customer, unless otherwise provided for by law.

• Do not use, do not transfer, provide or disclose to any third party about the customer’s personal information without the consent of the customer.
• We will provide some information such as: name, address, phone number to the shipping service when using the freight forwarding service.
• In the event that the information server is attacked by a hacker leading to the loss of customer personal data, texo.com.vn will be responsible for notifying the incident to the investigating authorities for timely handling. We will also notify customers.